Tavour

Frequently Asked Questions 9

• How do I order?
• What is Tavour?
• Why is there no cart checkout?
• How many beers do I have to buy in order to ship?
• When will my beer ship to me?

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Shipping 15

• How long does it take for my beer to arrive?
• I can't have my beer delivered to my work and no one is home to sign for my beer; what are my options?
• I will be out of town. Can I change the shipping date?
• I missed my delivery! What should I do?
• My beer arrived damaged! What should I do?

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Ordering 8

• I have a referral code, where do I enter it?
• How do I enter in my Gift Card code?
• Can I see the beers I have paid for?
• How can I see the notifications for new beer?
• How does the waitlist work?

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Cancellations 4

• I want to remove a beer from my crate. Can I?
• I want to remove a beer from my crate but I do not have a cancel button anymore!
• What if I want to cancel an order after 3 days?
• A beer I ordered does not taste right or is bad!

Subscriptions 7

• How does a Tavour subscription work?
• How do I know which beers come in my subscription?
• What if I don’t like a beer in my subscription?
• Do I get to pick the beer that is in my subscription?
• Can I skip my subscription?

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