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Frequently Asked Questions
How do I order?
What is Tavour?
Why is there no cart checkout?
How many beers do I have to buy in order to ship?
When will my beer ship to me?
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How long does it take for my beer to arrive?
I can't have my beer delivered to my work and no one is home to sign for my beer; what are my options?
I will be out of town. Can I change the shipping date?
I missed my delivery! What should I do?
My beer arrived damaged! What should I do?
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I have a referral code, where do I enter it?
How do I enter in my Gift Card code?
Can I see the beers I have paid for?
How can I see the notifications for new beer?
How does the waitlist work?
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I want to remove a beer from my crate. Can I?
I want to remove a beer from my crate but I do not have a cancel button anymore!
What if I want to cancel an order after 3 days?
A beer I ordered does not taste right or is bad!
How does a Tavour subscription work?
How do I know which beers come in my subscription?
What if I don’t like a beer in my subscription?
Do I get to pick the beer that is in my subscription?
Can I skip my subscription?
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by Freshdesk Support Desk