Shipping

How long does it take for my beer to arrive?
Barring any weather or covid19 related delays, once your beer has left our facility in Seattle, Washington shipping will take: East Coast: Approximately 7-...
Thu, 8 Oct, 2020 at 2:03 PM
I can't have my beer delivered to my work and no one is home to sign for my beer; what are my options?
Depending on proximity, you may be able to pick-up your beer from the local carrier's shipping hub. Alternatively, you may seek out your local shipping...
Wed, 8 Jul, 2020 at 12:52 PM
I will be out of town. Can I change the shipping date?
Yes! Choose the week your beer leaves our facility in Seattle! You can update the crate ship date on your "Open Crate" page. You can also update y...
Wed, 8 Jul, 2020 at 12:52 PM
I missed my delivery! What should I do?
Most carriers attempt delivery 3 times. To contact your carrier, their information is listed on your tracking link provided by Tavour. If your local carrier...
Wed, 8 Jul, 2020 at 12:52 PM
My beer arrived damaged! What should I do?
In the very sad case that your beers shows up undrinkable, contact us at support@tavour.com and we will replace the beer if possible or credit you! Please s...
Wed, 8 Jul, 2020 at 12:52 PM
My beer is lost! What should I do?
Contact us at support@tavour.com and we will work with the local carrier to figure out what happened! In the unfortunate case that your beer is considered m...
Wed, 8 Jul, 2020 at 12:53 PM
Why can’t I delay my shipment for longer than one month?
While you may want to delay your shipment for more than one month, we strongly suggest you receive it sooner; enjoy beer while it’s fresh and how the brewer...
Wed, 8 Jul, 2020 at 12:53 PM
I live in Seattle. Can I pick up my beers instead?
Covid19 update: For pickups you must schedule one here! You must schedule a pickup for a date AFTER the "ready for pickup" date in the app. Please...
Wed, 30 Sep, 2020 at 2:28 PM
I always want to pick up my beers from you, how do I set my account up to do that?
On the "Account Info" page of the app mark your delivery preference as pickup. This will ensure that all future crates default to pickup when they...
Wed, 8 Jul, 2020 at 12:54 PM
I will be nearby the Tavour office tomorrow. Can I pick up my crate even if it’s before the pick up date?
Covid19 update: For pickups you must schedule one here! You must schedule a pickup for a date AFTER the "ready for pickup" date in the app. Please...
Wed, 30 Sep, 2020 at 2:29 PM