Shipping

How long does it take for my beer to arrive?
Barring any weather or covid19 related delays, once your beer has left our facility in Seattle, Washington shipping will take: East Coast: Approximately 7-...
Tue, 24 May, 2022 at 10:00 AM
I can't have my beer delivered to my work and no one is home to sign for my beer; what are my options?
Depending on proximity, you may be able to pick-up your beer from the local carrier's shipping hub. Alternatively, you may seek out your local shipping...
Tue, 24 May, 2022 at 10:03 AM
I will be out of town. Can I change the shipping date?
Yes, you are able to change the shipping date! Choose the week your beer leaves our facility in Seattle within the mobile app. You can update the crate ship...
Tue, 24 May, 2022 at 10:04 AM
Missed Delivery - what should I do?
Most carriers attempt delivery 3 times. To contact your carrier, their information is listed on your tracking link provided by Tavour, at the bottom of the ...
Tue, 24 May, 2022 at 10:07 AM
My beer arrived damaged - what should I do?
In the case that your beers shows up undrinkable, contact us at support@tavour.com! We will try our best to replace the beer if possible or refund you you. ...
Tue, 24 May, 2022 at 10:10 AM
My beer is lost - what should I do?
If you believe your crate is lost, contact us at support@tavour.com. We will work with the local carrier to better understand what happened to your package ...
Tue, 24 May, 2022 at 10:12 AM
Why can’t I delay my shipment for longer than one month?
While you may want to delay your shipment for more than one month, we strongly suggest you receive it sooner rater than later. The freshness and integrity o...
Tue, 24 May, 2022 at 10:14 AM
I live in Seattle. Can I pick up my beers instead?
There is no longer need to schedule your time to come pick up your crates, feel free to come by the warehouse at your earliest convenience during our busine...
Tue, 24 May, 2022 at 10:19 AM
I always want to pick up my beers from you, how do I set my account up to do that?
On the "Account Info" page of the app, you will see the option to mark your delivery preference as pickup. mark your delivery preference as pickup...
Tue, 24 May, 2022 at 10:21 AM
I have a new address I need to add
If you have moved please email us at support@tavour.com before your crate ships. We will be able update the address for you on our end.  If your crate h...
Tue, 24 May, 2022 at 10:28 AM