Shipping

I can't wait to get my beer! When will it arrive?
Shipping beer can be tricky, as you can imagine! Once your beer has left our warehouse in Seattle, WA, shipping will take, on average: East Coast: 7-8 b...
Tue, 9 Aug, 2022 at 9:35 AM
Why do you use a delivery company I've never heard of?
A whole bunch of outdated laws related to shipping beer mean that we’re not allowed to use the big-name shipping companies to move it around the country.  ...
Tue, 9 Aug, 2022 at 9:47 AM
My crate got busted on the way here - what do I do?
If something happened, and your beer is undrinkable when it shows up, email us!  It’s a good idea to accept damaged packages so that your crate doesn’t ...
Tue, 9 Aug, 2022 at 9:40 AM
I won't be home and I can't take deliveries at work. How can I get my beer?
If you’re close to your local carrier’s shipping hub, you might be able to pick up your beer there. You can find their contact info at the bottom of the tra...
Tue, 9 Aug, 2022 at 9:37 AM
Is shipping going to cost me an arm and a leg?
For only $14.90 (plus tax where applicable), we’ll send the country’s best craft brews to your doorstep! Even if you’ve got CASES worth of brew headed your ...
Tue, 9 Aug, 2022 at 9:47 AM
I missed my delivery! What do I do?
Most carriers attempt delivery 3 times. You can get in touch with the carrier using the carrier information at the bottom of the page in your Tavour trackin...
Tue, 9 Aug, 2022 at 9:38 AM
Help! My beer is missing!
We know, we know. How could an ENTIRE CRATE go missing? But don’t fret! If you believe your order is lost, we’re on it. Just contact support@tavour.com and ...
Tue, 9 Aug, 2022 at 9:40 AM
I'm gonna be outta town. Can I change the shipping date?
Heck yeah you can! You can choose the week your brews head out in the mobile app. Just update your crate’s ship date on the “Open Crate” page or on your acc...
Tue, 9 Aug, 2022 at 9:38 AM
I'm in Seattle. Can I pick up my beers instead?
Of course! We love getting to meet our members in person. Feel free to come by the warehouse any time during our business hours! We’ll be open for pickups ...
Tue, 9 Aug, 2022 at 9:43 AM
I moved and I need to update my address.
Congrats on your new space! Please email us at support@tavour.com before your crate ships. We’ll be able to update the address for you on our end.  If y...
Tue, 9 Aug, 2022 at 9:46 AM