In the very sad case that your beers shows up undrinkable, contact us at support@tavour.com and we will replace the beer if possible or credit you! Please send us pictures of the damage so we can improve any issues in packing. We highly advise that you accept damaged packages from your carrier to prevent them from potentially getting sent back to us. This claim process can take 3-5 months and no party involved will be pleased. Plus, we want you to be able to enjoy the beers that weren't damaged!