Most carriers attempt delivery 3 times. To contact your carrier, their information is listed on your tracking link provided by Tavour, at the bottom of the page. If your local carrier has informed you that your crate has been 'Returned to Sender’ or ‘RTS', the package may have not yet been sent back to Tavour and is still with the carrier. For assistance with another delivery attempt, please reach out to support@tavour.com.